Press Release Summary: The capability of Global Response is through OC3 Smart ring connected and efficiently becomes a node on BellSouth local fiber loop. If one fiber pair is cut the opposite pair maintains to carry all the traffic.
Press Release Body: Margate, Florida USA January 9, 2008. The capability of Global Response is through OC3 Smart ring connected and efficiently becomes a node on BellSouth local fiber loop. If one fiber pair is cut the opposite pair maintains to carry all the traffic. Presently Global Response has DS3 terms for incoming and outgoing telecommunications, 1 DS3 terms for data communications, the third DS3 terms is for channel zed T-1s. Global response also has 15 separate T-1s because we have tough clients including Paetec, MCI, Qwest, AT&T, Sprint etc. Global response is a member of the Telephone Service Priority List retain by the U.S. Department of Homeland Security. In behalf of this Global response offers Web based reporting, call recording, VOIP, projecting dialing, Computer Telephony Integration (CTI), custom on hold messaging and more. 24x7x365 usage with redundancy and failover built throughout is designed Global response technology infrastructure and telecommunication backbone. Our telecommunications stand is in top of the line Nortel meridian TM option 81C switch with the latest convention Call Center Management with Skills based routing technology. Telecommunications holds Palettech Computer telephony Integration, Terminal Emulation, Conference calling, Dialogic Predictive Dialing, Voice broadcasting, Prosodie Interactive Voice Response(IVR), Nortel Symposium, Nortel Meridian Option 81 ACD switch. In terms of Network Operations in every seat receives maximum support and monitoring because Citrix access infrastructure enables business critical applications that can managed from a single control. For Data processing we use MS SQL server. Onsite all NOC systems have multiple redundancies and mission critical applications.DS3 and T-1 lines provide outgoing & incoming telecom & datacom, supporting a wide variety of carriers preferred by our clients.OC3 smartring makes us a node on the BellSouth local fiber loop. Offsite - archived data mirroring. Back-up sites-in Michigan and Palm Beach. In terms of Customer Relationship Management Global response offers an advanced CRM technology, make real time changes to CRM campaign and provide real time reporting, it minimize time consuming & costs. So our investment can save you millions. In terms of order management it offers real time inventory, backordering and many more features that surrounded by a group that includes the premier catalogs of the world. In Reporting we ensure that your decision making is based on current & accurate reports, our program is available to you in various formats include Web Based, FTP site, email & fax distribution. Use also Web based chat a new way to endorse & interact with clients. In Workforce Management to build & regulate CSR schedules Global Response uses Blue Pumpkin Workforce Management
Web Site: http://www.globalresponse.com
Contact Details: 800-537-8000 Fax: 954-968-9862 Email: cscsales@globalresponse.com Corporate Headquarters: 777 S. State Road Seven Margate, FL 33068
2025
